Terms & Conditions

Last updated: 19 October 2026

These Terms & Conditions ("Terms") govern your use of the website jholo.in, the Jholo app, WhatsApp ordering and all delivery services offered by Jholo App ("Jholo", "we", "us"). By placing an order or using our Services, you agree to these Terms.

1. About our Services

Jholo is a local home delivery service operating in Kaladhungi, Nainital, Uttarakhand and nearby areas. We take orders from customers, purchase or collect the items from local partner shops, chemists and restaurants, and deliver them to the customer's address.

2. Eligibility

You must be at least 18 years old and capable of entering into a legally binding contract to use our Services.

3. Orders

  • An order is confirmed only after we confirm item availability, price and delivery charge with you.
  • Items are subject to availability at partner shops. If an item is unavailable, we will inform you and offer a replacement or remove it from the order.
  • Medicines that require a prescription will be delivered only after a valid prescription is shared.
  • We may refuse or cancel an order in case of incorrect details, suspected fraud, or if the delivery address is outside our service area.

4. Pricing and payment

  • Item prices are as charged by the partner shop and include applicable taxes. A delivery charge, shown before confirmation, is added to each order.
  • Payment can be made online through our payment gateway (UPI, cards, net banking, wallets) or by cash on delivery, where available.
  • All prices are in Indian Rupees (INR).

5. Delivery

Delivery is governed by our Shipping & Delivery Policy. Delivery times are estimates and may vary due to weather, traffic, road conditions or shop delays.

6. Cancellation and refunds

Cancellations and refunds are governed by our Refund & Cancellation Policy.

7. Customer responsibilities

  • Provide a correct name, phone number and complete delivery address.
  • Be available to receive the order at the given address.
  • Check the order at the time of delivery and report any issue promptly.

8. Product quality

Products are supplied by independent local partner shops and restaurants. They are responsible for the quality, freshness and accuracy of their products. Jholo will help resolve any issue as per our Refund & Cancellation Policy.

9. Limitation of liability

To the maximum extent permitted by law, Jholo's total liability for any order is limited to the amount paid for that order. We are not liable for indirect or consequential losses, or for delays caused by events beyond our reasonable control.

10. Changes to these Terms

We may update these Terms from time to time. Continued use of our Services after an update means you accept the revised Terms.

11. Governing law

These Terms are governed by the laws of India. Any dispute shall be subject to the exclusive jurisdiction of the courts at Nainital, Uttarakhand.

12. Contact

Jholo App, 3 Anmol Market, Ward No. 7, Kaladhungi, Nainital, Uttarakhand – 263140, India
Email: hello@jholo.in · Phone: +91 96270 10512