Privacy Policy

This Privacy Policy explains how Jholo App ("Jholo", "we", "us") collects, uses and protects your information when you use our website jholo.in, our app, WhatsApp ordering, or any of our delivery services (together, the "Services").

1. Information we collect

• Contact details: name, mobile number, email address.
• Delivery details: delivery address, landmark and location.
• Order details: items ordered, order history, preferences and communication with us.
• Payment details: payments are processed by our payment gateway partner. We do not store your card, UPI PIN or net banking credentials. We only receive the payment status and a transaction reference.
• Technical data: basic device and usage information (such as browser type and pages visited) to improve our website.

2. How we use your information

• To receive, process and deliver your orders.
• To contact you about your order, delivery, payment or refund.
• To provide customer support and handle complaints.
• To send service updates and offers (you can opt out at any time).
• To prevent fraud and comply with legal obligations.

3. Sharing of information

We share only the information needed to complete your order with:

• Partner shops, chemists and restaurants that prepare your order.
• Our delivery partners, who need your name, phone number and address.
• Payment gateway and banking partners, to process payments and refunds.
• Government or legal authorities, when required by law.

We do not sell or rent your personal information to anyone.

4. Data security

We take reasonable technical and organisational measures to protect your information. All online payments are handled by a PCI-DSS compliant payment gateway over secure (SSL) connections.

5. Data retention

We keep your information for as long as needed to provide the Services and to meet legal, tax and accounting requirements. You may ask us to delete your account information at any time.

6. Your rights

You can request access to, correction of, or deletion of your personal information, or withdraw consent for marketing messages, by writing to hello@jholo.in.

7. Cookies

Our website may use basic cookies to function properly and understand usage. You can disable cookies in your browser settings.

8. Children

Our Services are meant for users aged 18 years and above. We do not knowingly collect information from children.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page with the updated date.

10. Grievance Officer

Jholo App
3 Anmol Market, Ward No. 7, Kaladhungi, Nainital, Uttarakhand – 263140, India
Email: hello@jholo.in · Phone: +91 96270 10512