Refund & Cancellation Policy

This policy explains how cancellations, returns and refunds work for orders placed with Jholo App ("Jholo").

1. Cancellation by customer

• Before the order is picked up from the shop: you can cancel free of charge by calling or messaging us on WhatsApp. If you have paid online, you will receive a full refund.
• After the order is picked up or food preparation has started: the order cannot be cancelled, as groceries, vegetables and cooked food are perishable.

2. Cancellation by Jholo

We may cancel an order if items are unavailable, the address is outside our service area, or we cannot reach you. In such cases, any amount paid online will be refunded in full.

3. Wrong, missing or damaged items

• Please check your order at the time of delivery.
• Report wrong, missing, damaged or expired items within 24 hours of delivery (within 2 hours for cooked food), with a photo, on WhatsApp (+91 96270 10512) or email (hello@jholo.in).
• After verification, we will offer a replacement or a refund for the affected items.

4. Non-returnable items

Cooked food, fresh vegetables, fruits, dairy and other perishable items cannot be returned once delivered in good condition. Medicines cannot be returned once delivered, except if wrong, damaged or expired.

5. Refund process and timeline

• Approved refunds for online payments are credited to the original payment method within 5–7 working days.
• For cash on delivery orders, refunds are made by UPI or bank transfer to the customer.
• Delivery charges are refunded only if the order is cancelled by Jholo or the entire order was wrong or not delivered.

6. Contact

For any cancellation or refund request: hello@jholo.in · +91 96270 10512
Jholo App, 3 Anmol Market, Ward No. 7, Kaladhungi, Nainital, Uttarakhand – 263140, India